Terms of Service

Effective Date: 1st January 2024

1. Definitions

“Imedia8” refers to Imedia8 Ltd, registered in England and Wales.
“Client” refers to any individual, organisation, or legal entity engaging Imedia8 for services or platform access.
“Services” means the digital platforms, livestreaming, DAM, AI tools, or any custom development provided by Imedia8.
“Deliverables” means any output, system, or asset delivered under a paid engagement.

2. Scope of Services

All services provided by Imedia8 will be outlined in a written quotation, proposal, or service agreement. Only features and deliverables explicitly documented in the agreed scope of work will be included.

Any additions, modifications, or assumptions not stated in writing are excluded and may be subject to additional charges. It is the Client’s responsibility to ensure the scope of work is fully understood prior to project commencement.

3. Invoicing & Payment

Payment terms are strictly 30 days from invoice date, unless otherwise agreed in writing.
Imedia8 reserves the right to charge interest at 8% per annum above the Bank of England base rate on overdue invoices.
All prices are exclusive of VAT unless specified.
If payment is not received by the due date, Imedia8 reserves the right to pause or delay all project work. Project timelines, delivery milestones, and resource allocation may be rescheduled accordingly.
Imedia8 accepts no liability for delays resulting from Client non-payment.

4. Right to Restrict Services

Imedia8 reserves the right to suspend or restrict access to any system, platform, or service in the event of:

Non-payment of any outstanding invoice beyond 30 days
A dispute over project scope or deliverables
Breach of these Terms by the Client
Any action by the Client that undermines system security, platform integrity, or licensing terms

Services will resume upon full resolution of the issue and settlement of all outstanding payments. Imedia8 will not be liable for any business interruption, loss of access, or reputational impact resulting from such suspension.

5. Intellectual Property

All intellectual property rights in all code, platforms, documentation, and custom developments remain the sole property of Imedia8 unless explicitly agreed otherwise in writing.
The Client receives a limited, non-exclusive, non-transferable licence to use the deliverables solely for internal business purposes.
No rights to source code, backend systems, or proprietary components are transferred without a signed IP transfer agreement.
Unauthorised copying, re-use, or adaptation of any Imedia8 platform or asset is strictly prohibited and may lead to immediate termination of services and legal action.

6. Client Responsibilities

Provide accurate and timely information, materials, and approvals needed to complete the project.
Assign a single point of contact for streamlined communication and project management.
Acknowledge that delays in providing required assets, feedback, or approvals may result in project rescheduling.
Ensure all content uploaded to Imedia8 systems complies with applicable laws and does not infringe on third-party rights.

7. Limitation of Liability

Imedia8 will not be liable for any indirect, consequential, or incidental damages including data loss, missed deadlines, or reputational damage.
Delays caused by third-party service providers, force majeure, or Client-side delays or failures are not Imedia8’s responsibility.
Use of the platform outside the documented or agreed scope voids any liability.

Imedia8’s total liability under any agreement will not exceed the total amount paid by the Client for the specific project or service.

8. Termination

Either party may terminate an agreement with 30 days' written notice. Upon termination:

All completed work will be invoiced and must be paid in full prior to handover or data export.
Any licence to use Imedia8 systems or code will be revoked unless otherwise agreed in writing.
Imedia8 is not obliged to deliver source code, original files, or development frameworks unless explicitly included in the original scope.

9. Confidentiality

Both parties agree to maintain strict confidentiality over all commercial, technical, and user data shared during the engagement. Confidential information shall not be disclosed to third parties without prior written consent, unless required by law.

10. Governing Law

These Terms and any disputes arising from them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such dispute.

11. Amendments

Imedia8 may update these Terms and Conditions from time to time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any changes.